Frequently Asked Questions
Section 1: Pets
Are Pets Allowed?
Section 2: Renting & Moving In What is the process for renting an apartment? How do you review an application? Section 3: Maintenance & Repairs Are pets allowed?
The rules vary by property. Please see below for dog and cats.
Dog Breed Restrictions: We will accept all breeds of dogs except the following or any combination of mixed breed that contain any of the following: any type of hound or cattle dog, any type of wolf/dog hybrid, any type of Mastiff , Pit Bull and/or American Staffordshire Terrier, any type of Bull Terrier, Akita, Alaskan Malamute, Chow, Dalmatian, Doberman, German Shepherd, Great Dane, Husky, Jack Russell Terrier, Newfoundland, Presa Canario, Rhodesian Ridgeback, Rottweiler, St. Bernard.
Cats: Cats are allowed in Regency North, as well as the Townhomes at Greenview Village and Regency Condominiums at Rivers Edge:
Section 2: Renting & Moving In What is the process for renting an apartment?
We encourage potential renters to tour the community and the apartments prior to applying. Each person over the age of 18 must complete an application. Is there a cost to apply?
Yes, it is $20 per application. How do you review an application?
We abide by Fair Housing Regulations and review each application according to the following criteria: What deposits and fees are required?
Once you are approved, we will take a $500, non-refundable deposit to hold your apartment off the market. This is applied towards your first month’s rent. Security deposits range between $500 to a full month rent, depending on your credit and pet status. There is also a $150 administrative fee. Do I have to sign a lease?
Twelve month leases are required at Regency West and Regency Heights. What if I need to leave during my lease?
You may pay a lease break fee equal to two months’ rent. What happens when my lease ends?
We will send you an invitation to renew your lease 60 days prior to it ending. We are happy to say many of our residents have been with us since their community opened! How do I put in a request for maintenance?
You may use the on-line maintenance request form. If you have an emergency, please contact your community office for emergency maintenance service. How long will it take to complete my maintenance request?
All maintenance requests are prioritized. CPM provides 24-hour emergency maintenance service. For routine service calls, you should expect our maintenance technicians within 24 – 72 hours. How can I find out if CPM is doing snow removal within my community?
As a general rule, if there is measurable snow, we will proceed with our snow removal process. You may check our face book pages and/or call your community office. In the event that you can not reach anyone, please assume we are following our snow removal schedule, and move your vehicle. I've lived in my apartment for several years and would like to have my strove, dishwasher or refrigerator tile replaced. What can I do?
Please contact your community office and they can assist you with your request. Section 4: Communication and Miscellaneous What is the best way to get in touch with my manager?
Please call your community office or email your manager directly. If it is an emergency, please say so. How can I find out what is going in my community?
For the most up to date information, please check our facebook page(s). We will also post anything newsworthy on the bulletin board in your building. I need a smaller or larger size apartment. What can I do?
Please contact one of our Residential Specialists at your community office. Can I have packages delivered to my apartment?
CPM communities accept packages from UPS, Fed Ex, USPS and other delivery services at the management and leasing offices. The courier should leave a notice on your mailbox stating you have a package that was left at our office. You will need to come to the office during regular hours to pick up your package. Can I place a BBQ on my patio/balcony?
City ordinances prohibit non-electric grills on the patios and balconies. CPM provides designated onsite BBQ areas that you may use.
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